Project Info
Client
Passenger Rail Agency of South Africa (PRASA)
Service
ICT Strategy & Disaster Recovery Planning
Industry
Public Sector — Transport & Rail
Duration
FY 2023/2024
Stack
ISO 27001, ISO 22301, ICT Disaster Recovery Plan, Business Continuity Framework
Challenge
PRASA, one of South Africa's largest public transport entities, faced a critical gap in its ICT resilience posture. The organisation lacked a coherent, tested ICT Disaster Recovery Plan (DRP) and a formal Business Continuity framework aligned to international standards. With PRASA's rail operations and passenger safety dependent on continuous availability of ICT systems, the absence of a structured DRP created unacceptable risk exposure. The organisation needed expert guidance to develop a comprehensive ICT strategy and a practical, standards-aligned DRP that could withstand regulatory scrutiny and real-world disaster scenarios.
Our Process
Kyxis Technologies conducted a detailed ICT risk assessment and business impact analysis across PRASA's critical systems. Working closely with PRASA's ICT leadership, the team developed a comprehensive ICT strategy aligned to PRASA's operational requirements and a full ICT Disaster Recovery Plan benchmarked against ISO 27001 and ISO 22301 standards.
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ICT risk assessment and business impact analysis
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ICT Strategy document aligned to PRASA's mandate
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ISO 27001 information security alignment
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ISO 22301 business continuity framework
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Full ICT Disaster Recovery Plan documentation
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Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) defined
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Stakeholder workshops and board-level reporting
The Solution
Kyxis Technologies developed a multi-phase deliverable for PRASA: a forward-looking ICT Strategy that aligned technology investment to operational objectives, and a comprehensive Disaster Recovery Plan that mapped recovery procedures for all critical ICT systems. Both documents were developed with active stakeholder participation and validated against international standards to ensure they were both practical and audit-ready.
ICT Strategy aligned to PRASA's 5-year operational roadmap
Comprehensive DRP with defined RTOs and RPOs per system
ISO 27001 & ISO 22301 standards compliance framework
Board-level reporting and executive stakeholder engagement
The Impact
PRASA now has a formally documented, standards-aligned ICT Disaster Recovery Plan and a clear ICT Strategy that guides technology investment decisions. The organisation is better positioned to withstand ICT disruptions and meet regulatory obligations, while the new strategy provides a coherent framework for advancing PRASA's digital transformation agenda.
Formal, audit-ready ICT DRP accepted by PRASA leadership
Improved organisational resilience and reduced regulatory risk exposure
Clear ICT investment roadmap aligned to PRASA's operational priorities
ISO-aligned governance framework supporting digital transformation
Conclusion
By delivering a rigorous ICT Strategy and a fully documented Disaster Recovery Plan, Kyxis Technologies helped PRASA close a critical gap in its ICT governance posture. The engagement demonstrated Kyxis Technologies' expertise in translating complex international standards into practical, organisation-specific frameworks that protect operations and enable strategic decision-making.
"Kyxis Technologies brought both the technical knowledge and the consultative approach we needed to develop a credible ICT strategy and disaster recovery plan. Their work has given us a solid foundation for ICT governance and resilience going forward."
— Mr. Johnny Kgomo, Passenger Rail Agency of South Africa (PRASA)
ICT Strategy
A forward-looking technology strategy aligned to PRASA's operational mandate, guiding ICT investment decisions over the next five years.
Disaster Recovery Plan
A comprehensive DRP defining recovery procedures, RTOs, and RPOs for all critical systems — benchmarked to ISO 22301 standards.
ISO Compliance
Alignment to ISO 27001 and ISO 22301 ensuring PRASA's ICT governance framework meets international best practice and regulatory requirements.