Project Info
Client
National Department of Health (NDoH)
Service
Network Infrastructure & SLA Support
Industry
Public Sector — Healthcare
Duration
Completed September 2022
Stack
CAT 6 Structured Cabling, HPE Networking, Cisco, SD-WAN
Challenge
The National Department of Health required a reliable, high-performance network infrastructure to support mission-critical health information systems across its headquarters. Ageing passive infrastructure, inconsistent cabling standards, and the absence of a managed SLA support model were creating connectivity instability and operational risk. The department needed a trusted partner to deliver a structured cabling upgrade and provide ongoing network support that met government compliance requirements and could scale with the department's growing digital health mandate.
Our Process
Kyxis Technologies conducted a comprehensive site audit to assess the existing network topology and cabling condition. A phased rollout plan was developed to minimise disruption to daily operations while upgrading the passive infrastructure to CAT 6 standards throughout the building. Active networking equipment from HPE and Cisco was configured and deployed, with SD-WAN overlaid to improve WAN performance and resilience across the department's connectivity links.
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Full site survey and network topology assessment
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CAT 6 structured cabling installation throughout HQ
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HPE and Cisco active equipment deployment
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SD-WAN configuration for improved WAN resilience
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Phased rollout to minimise operational disruption
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SLA-based managed network support model
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Government compliance and documentation standards
The Solution
Kyxis Technologies delivered an end-to-end network infrastructure upgrade, replacing legacy cabling with CAT 6 throughout the NDoH headquarters. HPE switching and Cisco routing equipment was installed and configured to support the department's LAN requirements, while SD-WAN technology was implemented to optimise and secure WAN connectivity. Post-deployment, Kyxis Technologies established a formal SLA support agreement to ensure ongoing network availability and rapid fault resolution.
CAT 6 cabling providing gigabit-ready passive infrastructure
HPE / Cisco active equipment deployed and fully configured
SD-WAN overlay for WAN resilience and performance optimisation
Formal SLA support agreement for ongoing managed network services
The Impact
The completed infrastructure upgrade delivered a stable, high-performance network environment that directly supports NDoH's health information systems and digital health initiatives. Connectivity issues that previously disrupted operations were eliminated, and the SLA model ensured that any future faults are resolved within agreed timeframes — keeping critical health data systems online and accessible.
Stable, gigabit-ready LAN supporting health information systems
Improved WAN resilience with SD-WAN failover capabilities
Reduced network downtime through proactive SLA-managed support
Scalable infrastructure ready for future digital health expansion
Conclusion
Kyxis Technologies delivered a complete network infrastructure overhaul for the National Department of Health, transforming an ageing and unstable environment into a reliable, future-ready platform. By combining structured cabling expertise with enterprise-grade active networking and a managed SLA support model, Kyxis Technologies ensured that one of South Africa's most important government departments can operate its digital health systems with confidence.
"The network upgrade delivered by Kyxis Technologies has significantly improved our connectivity and operational stability. Their team was professional, methodical, and delivered on time. We now have a solid foundation for our digital health systems."
— Mr. Arnold C. Phiri, National Department of Health
Structured Cabling
CAT 6 passive infrastructure installed throughout NDoH headquarters, providing a gigabit-ready foundation for all health information systems.
SD-WAN Deployment
Software-defined WAN overlay delivering improved performance, resilience, and centralised management of wide-area network connectivity.
Managed SLA Support
Ongoing SLA-based network support ensuring rapid fault resolution, proactive monitoring, and continuous availability of critical systems.