Last updated: January 2025

Kyxis Technologies (Pty) Ltd (“Kyxis Technologies”, “we”, “us”, or “our”) is committed to protecting the privacy of our clients, website visitors, and business contacts. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African legislation.

1. Who We Are

Kyxis Technologies (Pty) Ltd is a South African ICT solutions provider registered in the Republic of South Africa.

Responsible Party (Information Officer):
Kyxis Technologies (Pty) Ltd
196 Beethoven Street, Melodie X4, Wellness World Corporate Park,
Block E Office 3A, Hartbeespoort, 0216
Email: info@kyxis.co.za
Phone: +27 12 013 7191

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, email address, phone number, and postal address provided through our website contact forms, event registrations, or direct communication.
• Business information: Organisation name, job title, and industry, provided in the context of a business enquiry or engagement.
• Technical information: IP address, browser type, and pages visited when you access our website (collected automatically via server logs).
• Communication records: Records of correspondence, meeting notes, and project-related communications for the purposes of service delivery.

3. How We Use Your Information

We use personal information for the following lawful purposes:

• To respond to enquiries submitted through our website or by email or telephone.
• To provide, manage, and improve the ICT services we deliver to clients.
• To send you newsletters, event invitations, or thought leadership content where you have opted in to receive such communications.
• To comply with applicable laws, regulations, and contractual obligations.
• To maintain records required for tax, audit, or procurement compliance purposes.

4. Legal Basis for Processing

We process personal information on the following bases under POPIA: (a) with your consent; (b) where processing is necessary to perform a contract with you; (c) to comply with a legal obligation; or (d) for our legitimate business interests, provided those interests are not overridden by your rights and interests.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers and technology partners who assist us in delivering our services, subject to appropriate data processing agreements.
• Government authorities or regulators where required by law, court order, or regulatory requirement.
• Any other third party only with your prior written consent.

6. Data Retention

We retain personal information only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Client project records are typically retained for a minimum of five years following project completion in accordance with contractual and regulatory requirements.

7. Security

Kyxis Technologies implements reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction. These measures are aligned with industry best practice and include access controls, encryption where appropriate, and staff training.

8. Your Rights Under POPIA

As a data subject, you have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of inaccurate or outdated information.
• Object to the processing of your personal information.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us at info@kyxis.co.za. We will respond within the timeframes required by POPIA.

9. Cookies

Our website may use session cookies to improve your browsing experience. No personal data is stored in cookies by default. You can configure your browser to refuse cookies; however, some functionality may be affected.

10. Contact the Information Regulator

If you believe we have not handled your personal information in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa:
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: inforeg@justice.gov.za

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on this page with the effective date noted at the top. We encourage you to review this policy periodically.

12. Contact Us

For any privacy-related questions or requests, please contact our Information Officer:

Kyxis Technologies (Pty) Ltd
196 Beethoven Street, Melodie X4, Wellness World Corporate Park,
Block E Office 3A, Hartbeespoort, 0216
Email: info@kyxis.co.za
Phone: +27 12 013 7191