Project Info
Client
Construction Education & Training Authority (CETA)
Service
ICT Managed Services
Industry
Public Sector — Education & Training (SETA)
Duration
December 2024 – Ongoing
Stack
MPLS, SD-WAN, Microsoft 365, Redstor Cloud Backup, SIEM
Challenge
The Construction Education and Training Authority (CETA) is a Sector Education and Training Authority (SETA) responsible for skills development in South Africa's construction sector. As CETA's ICT environment grew in complexity — spanning multiple office locations, cloud workloads, and an increasingly mobile workforce — the organisation needed a single, trusted managed services partner to take ownership of its entire ICT environment. The challenge was finding a partner capable of delivering connectivity, cloud productivity, data backup, and security monitoring under one coordinated managed services agreement, with the reliability and responsiveness that a public entity demands.
Our Process
Kyxis Technologies commenced an ICT Managed Services engagement with CETA in December 2024, taking responsibility for the organisation's connectivity infrastructure, Microsoft 365 environment, cloud backup, and security monitoring. A dedicated service desk and account management structure was established to ensure CETA receives consistent, responsive support and that issues are tracked and resolved within agreed SLA timeframes.
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MPLS and SD-WAN connectivity management across all sites
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Microsoft 365 administration and user support
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Redstor cloud backup for M365 data protection
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SIEM-based security monitoring and incident response
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SLA-governed service desk and incident management
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Proactive infrastructure monitoring and alerting
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Monthly reporting and dedicated account management
The Solution
Kyxis Technologies delivers an integrated ICT Managed Services package for CETA, covering all aspects of the organisation's technology environment under a single service agreement. MPLS and SD-WAN connectivity is managed and monitored 24/7 to ensure reliable inter-site and internet connectivity. Microsoft 365 is administered and supported for all users, with Redstor providing cloud-to-cloud backup of all M365 workloads. A SIEM platform provides continuous security monitoring, with the Kyxis Technologies security team responding to alerts and incidents in real time.
24/7 MPLS and SD-WAN connectivity management and monitoring
Full Microsoft 365 administration, support, and Redstor cloud backup
SIEM-based security monitoring with real-time incident response
SLA-governed service desk with dedicated account management
The Impact
Since engaging Kyxis Technologies in December 2024, CETA has experienced improved ICT reliability, faster resolution of user issues, and enhanced visibility over its security posture. The organisation's ICT leadership can focus on strategic priorities rather than day-to-day operations, with confidence that their infrastructure, cloud environment, and data are actively managed, protected, and monitored by a dedicated team.
Improved ICT reliability across all CETA sites and users
Faster incident resolution through dedicated SLA-managed service desk
Enhanced security posture with continuous SIEM monitoring
Complete M365 data protection with Redstor cloud backup
Conclusion
Kyxis Technologies' ongoing ICT Managed Services engagement with CETA demonstrates the value of a fully integrated, single-partner managed services model for public sector organisations. By managing CETA's connectivity, cloud, backup, and security under one coordinated programme, Kyxis Technologies enables CETA to focus on its core mandate — skills development in South Africa's construction sector — while technology operations run reliably in the background.
"Kyxis Technologies has been an outstanding managed services partner for CETA. Their team is responsive, proactive, and genuinely invested in our organisation's success. Since engaging them, we have seen a marked improvement in our ICT reliability and our team's productivity. We look forward to continuing this partnership."
— Ms. Molebogeng Taje, Construction Education & Training Authority (CETA)
Connectivity Management
24/7 managed MPLS and SD-WAN connectivity ensuring reliable, high-performance networking across all CETA offices and remote users.
Cloud & Backup
Full Microsoft 365 administration with Redstor cloud-to-cloud backup protecting all M365 workloads against data loss and ransomware.
Security Monitoring
Continuous SIEM-based threat detection and incident response providing CETA with real-time visibility and protection across its entire ICT environment.